Privacy policy

ALABS is committed to complying with all applicable laws, regulations, and guidelines related to personal data as part of our social responsibility as a company. To this end, we have established a Privacy Policy that respects your rights related with  your personal data and ensures the protection.

Our Privacy Policy applies to all divisions and subsidiaries of ALABS, as well as related websites. Please note that personal data may be shared among all ALABS divisions and subsidiaries without prior notice. However, this Privacy Policy does not apply to your activities on social networking or other provider sites that you may access through links on our site. For more information on data protection regulations for these providers, please refer to their respective websites.

In addition, some of ALABS's products or services may have their own separate "personal privacy policy". In these cases, please also refer to the individual policy which is different from this Privacy Policy. If there is any inconsistency between the two policies, the personal privacy policy will prevail.

1. Sources and categories of personal data

ALABS may collect the following categories of personal data:

Basic information such as name, age, date of birth, email address, physical address, telephone number, gender, occupation, place of work or study, and information about social media, user ID, and account.

Information generated by using products and services (such as how to use products, frequency of use, setting information of devices used, etc.)

Information resulting from inquiries to ALABS (such as your telephone number and recordings obtained through inquiries, repair request history, etc., information about product or service issues, etc.)

Information generated by using software or the Internet (such as information obtained from cookies, etc., information about the browser and operating system of the device you use, location information, service usage information, web pages you browse, links you click, pages you open from ALABS's email, IP address, etc.)

Device type, operating system version, country of visit, number of users, date and time of visit

Information provided through surveys or campaigns conducted by external services, information disclosed by customers (with your consent)

Information provided by business operators who provide information services that can be distinguished but not personally identified (such as advertising identifier, etc.)

Social media service information related to ALABS website, etc. (with your consent)

Providing your personal data is generally not a legal or contractual obligation. However, some functions of our website may require personal data to be available. If you choose not to provide personal data in these cases, some functions may be unavailable or only available to a limited extent. For example, if you want us to contact you about newsletters, marketing or promotional material, and other information that may be of interest to you, you will need to provide your personal data and give us your consent to the processing of this data. ALABS will only obtain your personal data in an appropriate and lawful manner.

2. Purpose of use of personal data

The legal basis for processing your personal data may change according to specific laws and regulations; however, ALABS will process your personal data in accordance with applicable laws and regulations, etc.

ALABS uses personal data obtained from customers for the following purposes:

Provision, maintenance, protection, and improvement of ALABS products and services; development of new products and services; provision of information on events and new products; implementation of questionnaires; after-sales service of products, etc.

Implementation of service activities and repair handling during the warranty period and after-sales service after implementation of service activities and repairs

Providing notices about products and services distributed by ALABS, announcements about events, etc.

Providing announcements about products, services, events, etc. of other related companies or groups (such as ALABS affiliates)

Determining your preferences and wishes to provide appropriate information and develop appropriate products and services

Detecting, preventing, and resolving technical issues

Exercising rights or performing obligations under agreements, laws, etc.

Other uses with your prior consent

3. Personal data security management

ALABS takes technical, physical, and organizational measures to prevent unauthorized access to personal data, as well as loss, destruction, falsification, disclosure, and other risks of personal data. We strive to protect your personal data by establishing a security management system.

ALABS provides options for you to correct, amend, delete, or restrict the use of your personal data. If you have consented to us processing your personal data, you have the right to withdraw your consent at any time. If you would like to know what personal data we hold about you or would like it to be deleted from our systems, please contact us. We will respond to your request in accordance with applicable laws and regulations.

4. Transfer of Personal Data

ALABS may entrust all or part of its activities related to the processing of your personal data to third parties. However, ALABS does not approve the use or provision of your personal data by any contractor unless such use or provision is necessary for the contractor to perform commissioned operations or to comply with laws and regulations. ALABS requires each contractor to protect personal data in accordance with the agreement.

We may transfer your information, including personal data, outside of your state, province, country, or other governmental jurisdiction. In some of these areas, data protection laws may differ from those in your jurisdiction, and you may not have the same protections. Your data may be retained in these jurisdictions.

ALABS will take steps to ensure that personal data transferred is handled securely and in accordance with this Privacy Policy. We will not transfer your personal data to an organization or country unless adequate controls are in place, including the security of your data and other personal information.

If ALABS is involved in a merger, acquisition, or sale of assets, your personal data may be transferred if you give your continuing consent or if another lawful basis exists. We will provide notice before your personal data is transferred and is subject to a different privacy policy.

ALABS may share personal data in some other ways with third parties as permitted by applicable laws and regulations.

5. Processing of children's personal data

ALABS does not deliberately request or collect personal data from children on our website. We are committed to protecting the privacy of children online.

Under local law, anyone considered a minor, or any other person under a certain age attempting to access ALABS website, may use our website only with the consent of a legal representative, such as a person with parental authorization.

If you are a parent or guardian and you know that your child has provided us with personal data, please contact us immediately. If we discover that we have collected personal data from children without parental consent, we will take immediate steps to delete that information and ensure that it is not used for any purpose. 

6. cookies 

Cookies are small files containing data, including an anonymous unique identifier, that are sent to your browser from a website and stored on your device. Tracking technologies such as beacons, tags, and scripts can also collect and track information. Sometimes cookies and tracking data are considered personal data.

Our website requires the use of different types of cookies, and if you do not accept cookies, you may not be able to use certain areas of our website that rely on them. We use cookies and similar software tools such as HTML5 storage or local shared objects to identify your interests and popular areas of our site. This information is used to improve the design of our sites and make them more user-friendly.

ALABS may generate cookies and use other similar technologies on our websites to provide more customized services and advertisements for each customer. 

7. Customer's rights regarding personal data

You have certain rights regarding your personal data, including:

The right to access, update or delete information we hold about you. Whenever possible, you can access, update or request deletion of your personal data directly in your account settings section . If you are unable to perform these actions yourself, please contact us to assist you.

Right to rectification. You have the right to have your information corrected if it is inaccurate or incomplete .

Right to object. You have the right to object to our processing of your personal data.

Right to restrict. You have the right to ask us to restrict processing of your personal data or specific aspects of your personal data.

Right of data portability. You have the right to obtain a copy of the information we hold about you in a structured, machine-readable and commonly used format.

Right to withdraw consent. You have the right to withdraw your consent to the collection and processing of your personal data at any time.

Please pay attention that we may need to verify your identity before responding to such requests .

ALABS will handle your exercise of the aforementioned rights in good faith within a reasonable range and in accordance with the specified procedures. If you want to exercise the above rights, please make a request to ALABS.

ALABS processes the exercise of these rights in accordance with applicable law and may require you to pay an appropriate fee to cover the costs required to comply with the exercise of these rights. We will endeavor to process the exercise of all these rights as quickly as possible, but please note that such processing may take time.

8. Changes to this Privacy Policy

ALABS may revise, modify, add, or delete the content of this privacy policy according to our internal policies, technological developments, or applicable laws and regulations. We constantly review and improve our privacy protection policy to ensure the reliability of our implementation of personal data protection measures.

We will notify you by email and/or a prominent notice on the website before the changes become effective, and we will update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective upon posting on this page.


About Linked Sites

ALABS's website contains several links to external websites, but these links are not provided for the purpose of sharing personal data. We are not responsible for the collection of personal data by linked websites, so please be sure to check the details of personal data processing explained on the linked websites.

Dissemination of customer information

ALABS's services may include chat features, forums, online message boards, and other communication tools. We are not responsible for the personal data transmitted by customers through these services. When you use these services, you transmit information at your own discretion.